This privacy policy describes how AlpinePrint 3D (“we”, “us”) collects, uses, and protects your personal data when you visit or shop at alpineprint3d.com.

Who we are

Our website address is: https://www.alpineprint3d.com. AlpinePrint 3D is a made-to-order 3D printing shop based in Austria.

What personal data we collect and why

Orders

When you place an order, we collect information such as your name, billing and shipping address, email address, and phone number. We use this to fulfil your order, communicate with you about it, and comply with legal (e.g. tax) obligations. If you upload a design file for a custom print, we store that file only to produce and ship your order.

Comments and contact forms

When visitors submit a form, we collect the data shown in the form, plus the visitor’s IP address and browser user agent string to help detect spam.

Cookies

We use cookies to keep your shopping cart working, remember your login, and understand how visitors use the site.

Who we share your data with

We share order information with the payment processor that handles your payment, and with the shipping carrier that delivers your order. We do not sell your personal data.

How long we retain your data

We keep order information for as long as needed to fulfil the order and for legitimate business and legal purposes (for example, tax and accounting records).

Your rights

If you have an account or have left us information, you can request an export or deletion of your personal data, except where we must keep it for administrative, legal, or security purposes. Contact us to make a request.

Contact

Questions about this policy can be sent through our contact page.